Summer holiday 2022

What to do in case your bike is out of order or has been stolen ?

For any emergency regarding your cargo bike, please call your insurance/assistance:

VAB (road side assistance 24/7) : ‭078 22 22 22‬ (Belgium only) or +32 3 253 65 65 (abroad)
Safebike: 0800 20 755 (Belgium) or +32 2 / 773 61 33 (abroad)
ENRA: 0800 92666 or 078 158 144
Please be ready with you insurance policy number, or the frame number of your bike, or even the name on the bike's invoice.
You can ask them to bring your bike at home or to one of the dealers of the brand's network (urbanarrow.com, lovensbike.com, butchersandbicycles.com, wintherbikes.com, radkutsch.de, bergamont.com). We advise that you contact the dealer before.

If your bike has been stolen, please report it to the police immediately. In this report, there should be the data's of your bike (frame number, key number) and the circumstances of the theft.
Please ask for a complete copy of the police report - file number is not enough for the insurance- and send it to the insurance and to us in copy. We will take care of the file when coming back.